{"product_id":"learning-from-omotenashi-japanese-session","title":"Learning from \"Omotenashi\" (Japanese Session)","description":"\u003cp\u003eYamaoka is well-versed in 'omotenashi' - Japanese hospitality - from her previous job as a full-time housekeeper. She is interested in people and wants to learn more about her clients through daily activities. In this session, she shares ways to find clues to start a conversation, from clothing, photos on the client's desk, books, magazines, decorations, hobbies and more. She doesn't talk about business until she knows the prospect well enough, and that effort of trying to understand needs to be communicated. Because, at the end of the day, how well you understand your client will make the difference.\u003c\/p\u003e\n\u003cp\u003eThis session is presented in Japanese only.\u003c\/p\u003e","brand":"MDRT Store","offers":[{"title":"Japanese \/ Video (MP4)","offer_id":39698712100941,"sku":"DG1946","price":40.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0257\/1419\/6557\/products\/7108.jpg?v=1656608195","url":"https:\/\/checkout.mdrt.org\/en-my\/products\/learning-from-omotenashi-japanese-session","provider":"MDRT Store","version":"1.0","type":"link"}